Shipping policy
Shipping Policy
Order Processing
All AegisArch products are custom-made or prepared in limited batches. Please allow 3-7 business days for order processing before shipment.
Orders are shipped from Jiangsu, China.
Shipping Time
Estimated delivery time is usually 15-30 business days after the order has been shipped.
Delivery times may vary depending on the destination country, customs clearance, local postal services, and other factors outside our control. Delivery dates are estimates and are not guaranteed.
Shipping Areas
We currently offer free shipping to the following regions:
- United States
- Canada
- Europe
- Australia
- Singapore
At this time, we do not normally ship to other regions. If you are outside these regions and would like to place an order, please contact us before purchasing.
Shipping Fees
Free standard shipping is available for eligible orders shipped to the regions listed above.
If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect the package, the customer may be responsible for any additional shipping costs.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country or region.
These fees are not included in the product price and are the responsibility of the customer, unless otherwise stated at checkout.
AegisArch is not responsible for delays caused by customs clearance or local import procedures.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing your order.
We are not responsible for lost or delayed packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at [your email address] with your order number and clear photos or videos if applicable.
We will review the case and do our best to help resolve the issue.
Contact
If you have any questions about shipping, please contact us at:
AegisArch
Email: [laokai1688@gmail.com]